Implementation Specialist
The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too.
We are looking for Implementation Specialist.
About the project
Are you looking for a role that will use your problem solving skills, technical interests and client communication skills to their full potential? If so, this might be the perfect role for you. We are looking for a Software Implementation Specialist to work with global clients and lead the implementation of our e-invoicing compliance software – with their systems. This is the perfect role for a well-organized, collaborative and analytical person that wants to grow their career within the software implementation space and collaborate with a varied book of clients. You’ll use your knowledge of coding, excellent communication skills and problem solving skills to tackle client configuration issues and ensure a the highest level of service to our clients.
Responsibilities:
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Act as a specialist in large, cross-functional software implementation team that specializes in e-invoicing solutions;
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Work directly with global clients to understand their implementation requirements;
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You’ll run product demonstrations, deliver end-user and superuser training whilst configuring the software to meet their requirements;
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Use your analytical, project management and problem solving skills to test client software implementations;
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Troubleshoot issues and ensure that project plans are running to the required timelines and within budget;
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Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on a range of pre-sales software demos, and prospectively scoping client needs;
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Design, develop, and document project deliverables according to timelines and budgets.
Requirements:
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An interest in software and how it is implemented and configured at a range of global institutions;
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An understanding of basic coding with the desire to learn and develop your skills within a software setting;
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An analytical mindset. You may have gained this through your academic studies or wider interest in coding, economics or project management;
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A collaborative attitude, able to work closely with colleagues at various levels of seniority and communicate sometimes complex solutions to international clients;
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Excellent communication skills in both English and French, able to deliver the highest level of customer service to our clients.
Our perks
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Covered vacation period: 20 business days and 5 days off
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Free English classes
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Flexible working schedule
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Truly friendly and supporting atmosphere
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Working remotely or in one of our offices
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Medical insurance for employees from Ukraine
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Legal support
