Product Owner

Product Owner — CRM Implementation

We are looking for an experienced Product Owner to join a leading optical retail company in Romania on a full-time basis.

This is an in-house position on the client side. The Product Owner will act as an independent representative of the business and oversee the implementation and delivery of a new CRM solution currently being developed and implemented by an external vendor.

The key objective of the role is to ensure that the CRM solution meets business needs, agreed requirements, timelines, and quality expectations.

Responsibilities

• Act as the primary business-side owner of the CRM implementation.
• Represent the client’s interests when working with the external implementation vendor.
• Define, clarify, and prioritize business requirements and product needs.
• Own and maintain the product backlog and priorities.
• Monitor the progress and quality of CRM implementation.
• Ensure that delivered functionality meets agreed business requirements and acceptance criteria.
• Coordinate communication between business stakeholders and the external implementation team.
• Participate in requirements clarification, solution discussions, demos, and acceptance activities.
• Identify delivery risks, dependencies, gaps, and potential deviations from agreed scope.
• Challenge vendor proposals and delivery decisions when they do not align with business objectives.
• Support UAT and business acceptance of delivered functionality.
• Track implementation milestones and follow up on issues and action items.
• Ensure transparency of project status for internal stakeholders.
• Support successful CRM rollout and adoption across the organization.

Requirements

• Proven experience as a Product Owner, Business Product Owner, CRM Product Owner, or similar business-facing role.
• Hands-on experience with CRM implementation, transformation, or migration projects.
• Experience working with and managing external software vendors / implementation partners.
• Strong understanding of requirements management, backlog prioritization, acceptance criteria, and UAT.
• Ability to translate business needs into clear requirements for technical teams.
• Strong stakeholder management and communication skills.
• Ability to independently assess vendor delivery and represent the client’s interests.
• Understanding of Agile/Scrum delivery practices.
• Romanian — professional working proficiency or higher.
• English — professional working proficiency or higher.
• Availability for full-time employment.

Nice to Have

• Experience in retail, e-commerce, optical retail, or another customer-facing B2C environment.
• Experience with CRM platforms such as Microsoft Dynamics 365, Salesforce, HubSpot, SAP Customer Experience, or similar.
• Previous experience participating in large-scale CRM implementation or digital transformation programs.

About the Role

This position is particularly suitable for a Product Owner who is comfortable working on the customer side of a vendor-client relationship rather than being part of the implementation team.

You will have significant ownership and visibility, ensuring that the external vendor delivers a CRM solution that provides real business value and supports the company’s operational and customer experience goals.