This project represents a groundbreaking initiative to transform traditional banking services in the UK by harnessing the power of AI. It positions the bank as an industry leader in innovation,
AI Chatbot Development Company
Chatbots have gone way further than answering typical queries. Did you know that? Now, they can entertain your customers, provide insightful recommendations, and hold lively conversations. CHI Software is the chatbot development company that makes it all possible. Go ahead and start a new chapter of your customer service story with us.
AI Chatbot Development Services to Help You Succeed
Consulting & Discovery
Startup or enterprise chatbot development service differs from a typical business task, meaning it needs some preparation work. We’ll guide you through your project discovery and provide our insight on anything you’d like to know. From market research with our business analysts to assessing an optimal tech stack with our chatbot developers, our team is ready to give you a hand as soon as a development idea springs to your mind.
Chatbot Software Development from Scratch
Our team will help you build a chatbot solution from the very beginning. We build software architecture with full control over the training and configuration process. This option is for you if you have a specific solution logic in mind, and configuring a ready-made tool can take up too much time and effort. Plus, we don’t use third-party APIs, which is highly advantageous for data privacy.
Chatbot Integration Using Provided APIs
This approach is way faster than building a solution from scratch, as it allows interaction with chatbot models through APIs provided by various services. It means your software will already possess extensive knowledge from the outset of your project. Keep in mind that APIs facilitate sending requests and receiving responses but offer less control over the model’s workflow.
Fine-Tuning Existing Models
We can help you start with a pre-trained model and fine-tune it on your data to align with your company’s needs. Thanks to fine-tuning, your chatbot will better understand your business environment and provide relevant responses. Meanwhile, we will continue to use APIs to interact with the model and ensure simplicity in integration and utilization.
Support & Maintenance
The work shouldn’t stop even after your project ends. Custom chatbots should continuously intake new data, while ready-made solutions should be up to date regarding the latest tech advancements. For all these tasks, you’ll need a professional team. Luckily, we are always here to assist you and share some valuable knowledge.
AI Chatbots We Develop
Informational Bots This type of bot is indispensable in customer service. They can provide as much valuable information as you want them to at any given moment. Think of helpful advice, guidance, or product information – they know everything and are available 24/7.
Transactional Bots These bots are way more capable, as they can process ongoing orders, run payments, or book reservations. It is a small revolution in e-commerce, hospitality, and many other industries operating on the B2C market. From now on, you can manage orders at any time of the day with equal efficiency.
Entertainment Bots Here’s a unique way to boost user engagement with only one solution. These chatbots will shine bright in messaging apps or social media platforms. They can provide games, humorous interactions, quizzes, and other entertaining content.
Personal Assistants Modern virtual assistants can do much more than just manage your calendar. They can understand human speech, integrate with smart devices, and also combine more features from informational and entertainment bots. It is an all-in-one tool to manage your client’s daily life.
Tools & Technologies for Your AI Chatbot
Automated Response Generation
With this feature, chatbots can either provide predefined responses or determine an appropriate answer depending on the context, tone of voice, and chat history.Tools
- GPT and BERT Models
- Rasa framework
Natural Language Processing (NLP)
NLP is essential for a bot to understand what humans say, identify conversation contexts, and, most importantly, answer using a natural language. Thanks to NLP, your bot can speak several languages at once.Tools
- Natural Language Toolkit
That’s what makes software human-like. With this feature, chatbots can understand not only a language but also the emotions hidden behind each phrase. Moreover, they can answer in the same tone for the smoothest interaction quality.Tools
- Stanford CoreNLP
Machine Learning & Deep Learning
It’s hard to imagine a chatbot without these technologies. They allow AI tools to become smarter by learning from each interaction, pick personalized options for users, or even predict future user needs based on the available data.Tools
Talking to a chatbot on the go? Nothing can be easier with this technology. It is the foundation of any voice-activated tool, which allows it to understand human speech, even accents, and convert it into text.Tools
- Google’s Speech-to-Text API
- Microsoft Azure’s Speech to Text
Integration Options for Individual Business Needs
We can equip pretty much any web portal with a chatbot to help your visitors, provide them with the required information, and eventually turn them into clients. While you’re considering this option, AI chatbots are becoming a popular tool for businesses worldwide.
AI chatbots serve as consultants for buyers, talking their language and knowing their preferences like no one else. They help your customers find exactly what they’ve been looking for or recommend the best fit for their needs. This is the highest level of individual approach provided online.
We provide chatbot app development services that smoothly integrate with the iOS infrastructure. Your software will be an intuitive part of the overall Apple experience, considering native notifications and accessibility features. We can also incorporate your chatting tool with the voice-activated Siri assistant.
Android has the biggest share on the mobile market, so a lot of users expect a chatbot innovation from you.
We take into account Android UI requirements, notifications, and integrations with Google Assistant for the most efficient customer support.
Your customers expect you to be highly responsive on social media. But what if you’re not? You can delegate most of the communication to your chatbot and provide users with info on the product descriptions or the availability in real time. Machine learning will help your tool better know each of your customers and provide personalization.
HR, CRM, and ERP Systems
Chatbots are not only for your customers. You can use innovations for internal business processes and streamline dozens of operations. AI chatbots answer HR queries, cover several talent acquisition processes, qualify leads, collect valuable customer data in one place, generate reports in seconds, and so much more.
What Are the Benefits of AI-Based Chatbot Solutions?
Easy Way to Start with AI If you think algorithms are only for big enterprises, we’ll prove the opposite. AI chatbots are the easiest way to approach innovations, as they don’t require dramatic infrastructure changes or a complex discovery phase.
Cost Efficiency We can say that any business can afford chatbot integration with its minimal cost of 2,000 USD. But even if you have the development from scratch in mind, your investment will likely be the lowest compared to other AI solutions.
Round-the-Clock Availability Chatbots are always on the alert to provide the best customer service. They never get tired or take a day off, which is precisely what your customers expect. Almost all questions will be answered even while you’re peacefully sleeping.
Immediate Real-Time Responses The fact that chatbots do not get distracted and always know where to look for data makes them the fastest customer care agents. Your client only takes several seconds to get all the information they’ve sought.
Human-Like Personalization Providing personalization online can be a challenging task. But not with a chatbot. It works as a personal consultant (or even better), as it has immediate access to user history, clicks, purchases, and product availability.
Workflow Automation AI chatbots take on a bigger portion of all customer queries, freeing up much of your time and resources. Now your customer support team can focus more on creative and strategic tasks while you save budget for business upgrades and innovations.
How Is CHI Software Different? Our Core Strengths
We have 16 engineering and 5 product support teams to help you at any stage of chatbot development or integration. From project discovery to design and testing, CHI experts will cover your back.
We cherish individual approach and attention to detail in everything we do, so be sure we’ll deliver the best service on the market. Our team is passionate about innovations, and we’ll share the best of them with you.
Data is the fuel of your AI project, and data protection is a non-negotiable factor of its success. We’ve done everything possible to shield your chatbot from external threats to make it work for your benefit.
Industries We Serve
The Vodafone company successfully works with the mobile phone insurance company "Shid-Zahid", and the main criterion of the project’s success is the use of the INRISK platform, an online insurance portal developed by CHI Software. The concept of the INRISK platform fully coincides with the Vodafone Ukraine strategy to digitize offered services and shift them towards paperless technologies.
We can recommend СHI Software as a highly professional solution for insurance business management.
We needed to transfer a bank of services from IBM to Amazon for about 10 partially interconnected products. Also, we required databases and outdated products to be refactored. CHI Software provided us with a dedicated team for each product. The logic layers were rewritten for Amazon and managed by CHI experts in non-practical databases. The development ran smoothly, and we are more than satisfied with the work done.
Media Markt worked with CHI Software for over 4 years. During this time the CHI team made important contributions to our e-commerce projects and to one of our core proprietary technologies in the area of distributed data synchronization. Alongside outstanding technical skills, these engineers have always been highly reliable in terms of quality and deadlines. Taking into consideration my experience, I would highly recommend working with the CHISW engineering team.
To deliver the project on time, the CHI Software team stepped above the time limits and demonstrated high personal engagement. The technical level of the team and management was beyond our expectations. We will surely continue our cooperation in the future.
Lecre Inc. works in cooperation with CHI Software to create applications based on Computer Vision. The CHI Software dedicated team successfully delivered these products and coped with all the challenges. We are pleased with the results and ready to continue with new projects.
The mobile application that CHI Software developed enhanced the company’s processes through automatization which satisfied client’s goals. The team exhibited efficient workflow and maintained tranparency throughout the engagement. They went above and beyond to deliver work in a timely manner.
Well, we met the CHI Software team 2 years ago and started off with a single web application. Since then this company is our reliable software development partner, be it something fast and easy, like a feature update or a profound architecture building. We have our own technical team in-house, still, when we are in need of a partner who can urgently perform some extra development or require quality headhunting, CHI Software comes in. Always on time.
I approached CHI Software with the task of creating a plugin for Google Chrome. The team did a great job and made a tool for analyzing content that is entered into the search bar.
I have been impressed with CHI Software’s understanding of concepts and the development process as a whole. I want to express my gratitude and look forward to using them again soon!
We have an in-house technical team but we needed a partner who could perform development in fields that we couldn’t cover. CHI Software has designed and developed an iOS and Android app, including its server backend and the site crawler it uses — it’s a big part of our system. They took the solution from an MVP to its final stage. We’ve been very satisfied with the team, they are very good in terms of planning, project management and customer care.
CHI Software team is the best remote development solution I've found. Our team at TechMeetsTrader worked with the CHISW Node.js team to develop a highly scalable web application for online investors. The experience was great! Every developer spoke proficient English, was highly motivated, and consistently performed on the task at hand. Managers were easily reachable and committed to excellence. I look forward to working with CHI Software team in the near future.
Although the development process is ongoing, the travel agency notes that the CHI Software team is attentive and receptive to ideas. The client also commends the team's communication style and availability, as well as their business-oriented approach to the project.
The CHI Software team were able to implement several applications in the app that were in accordance with the requirements of the client. This allowed them to speed up and simplify the interface and make it more comfortable to use. The team's workflow was efficient.
The CHI Software team successfully developed upgraded versions of the company's products with new functionalities and features. Thanks to these contributions the company was able to increase their number of platform users and deepen the level of their engagement.
We were in search of a talented team to develop a compelling product, and we were fortunate enough to have discovered CHI Software. With expert advice and guidance, they surpassed our expectations, transforming our concept into a stunning reality. Not only are their staff knowledgeable in their craft, but their professionalism is second to none. I highly recommend the services that CHI Software has to offer and look forward to future collaborations.
We became partners with CHI Software as they have a wide range of experience in the healthcare domain. The team worked on a personalized health monitoring system with AI integration. CHI Software implemented our idea into the solution with effective time management and resources.
CHI Software Team were involved in the whole SDLC, including design development, implementation and maintenance of new and/or existing application systems. We had an excellent experience working with them so far.
Collaborators are full of well-being. The whole team is doing their best for the good development of projects. Also, I appreciate the general concepts of how CHI Software does business with its customers. It has been a very efficient collaboration from the very beginning. I believe we have a good potential to work in the future.
CHI Software delivered the full scope of our mobile application backend and new website frontend with high quality. The company were flexible in planning and allocating additional resources. The team started working on the project in the fastest time, were highly reliable and easy to cooperate with. CHI Software is the partner who always reduces time to develop and market for us. We can recommend CHI Software to any startup willing to have a quality product in the shortest time.
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Here is what you need to know about AI chatbot development
What is a chatbot?
A chatbot is a virtual assistant that you can chat with using text or voice. It can simulate a conversation with a real human and help with a wide variety of tasks: answering questions, providing information, booking a table for two, or just having a fun chat.
What is conversational AI?
Conversational AI is a blend of technologies (Machine Learning, Deep Learning, Natural Language Processing, etc.) that enables machines to understand, process, and respond to human language most naturally, regardless of the topic or question you have in mind.
How much does it cost to develop an AI chatbot?
The final answer depends on your goals and project specifics. For example, if you’re thinking of integrating a ready-made chatbot, it will cost you around 2,000 USD. But this investment will increase if you want to develop a chatbot from scratch on the basis of specific industry data.
How long does it take to build an AI chatbot?
Let us give you an example from our practice. We dealt with a chatbot for interacting with customers in a conversational format and providing recommendations based on historical data. Having detailed dialogue diagrams, a ready-made database, and access to the API, we estimate that the development of the chatbot part will require about one month. The final assessment can be made when we have finalized technical requirements. And depending on them, this assessment may differ from the one proposed here.
Do you provide ongoing support and maintenance for AI chatbots after implementation?
Absolutely! CHI Software provides the full spectrum of chatbot development services, from discovery and design to fine-tuning and ongoing maintenance. Our post-development tasks include bug fixes and regular software updates to adapt the system to market or technological changes.
How can AI chatbots improve customer interaction and assistance?
First and foremost, chatbots don’t need a break or rest, meaning they are available at any moment, even at 3 a.m. Second, they don’t make mistakes if you provide them with all available data. And lastly, they don’t need additional time to find an answer, so their responses take only a few seconds.
What other questions are you eager to ask?
Chat with our project managers and business analysts at a free consultation.