AI is an incredible technology that is quickly conquering our hearts and minds, as every day, people are discovering new ways to use it to make their work easier. When discussing the benefits of AI, people usually focus on the consumer side of the story. Yet businesses can also benefit from AI chatbots for internal communication in multiple ways. But can they really make your employees more productive? Let’s talk about it.
Article highlights:
90% of employees say that AI allows them to be more productive;
Apart from task automation, workplace chatbots offer easy onboarding and personalized assistance to employees;
The internal chatbot we worked on has increased the satisfaction of our client’s employees by 15%;
Businesses worldwide apply chatbots for internal use; among them are General Mills, OCBC Bank, and Amazon Q.
Productivity in the Workplace: Trends and Challenges
Employee productivity is a crucial metric for any business. This is why there are a lot of ways to monitor and measure productivity. But what do you do when the results are less than optimal?
Many factors directly influence productivity: time management, leadership quality, or employee engagement are just a few. At the same time, the wrong balance can result in employee burnout, or worse – loss of revenue. Businesses shouldn’t ignore global trends, which also impact workplace performance. During the worldwide COVID-19 pandemic, for example, a lot of businesses switched to remote work. Initially, this change was forced by health concerns, but it later became the preferred way for most people to work.
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This shift in corporate attitude continues to evolve with new trends:
77% of employees say routine task automation would improve their productivity;
90% of workers are more likely to report better productivity if they are using AI.
AI’s impact on how people work is clearly a trend that’s here to stay. We at CHI Software have been witnessing a lot of benefits coming from AI automation and, in particular, intelligent chatbots.
To say that chatbots are a passing phase is to underestimate the situation. Market predictions state that the market size of AI chatbots was 6.4 billion USD in 2023, with expectations that it will rise to 66.6 billion USD in the next ten years.
AI chatbot market prediction according to market.us
This is a clear indicator of the interest focused on innovative chatbot solutions right now. But let’s talk about what they bring to the table – do they really deliver what they promise?
Benefits of AI Chatbots in the Workplace: Everything You Need to Know
Ultimately, all AI chatbots in modern workplaces, both customer and employee-oriented alike, have the same goal: to maximize the user’s efficiency in completing a certain task. But how do AI chatbots improve employee productivity?
What business aspects you may optimize with the chatbot’s help
Employee support: Chatbots are great at answering questions. The next time one of your workers has a question about their benefits or company policies, they can ask the chatbot instead of going to HR. The same goes for IT-related questions. This can reduce the time employees wait for an answer and make information more accessible.
Onboarding and training: The integration of new employees is a resource-heavy task. Typically, a more senior employee must dedicate their time to training a new person, which takes them away from their own work. Chatbots allow businesses to have their cake and eat it, too. They can assist new hires through the onboarding and training processes, and businesses don’t need to take another staff member out of the game to do it.
Task automation:In the corporate world, there are often a lot of tedious tasks like scheduling meetings, setting reminders for said meetings, or creating reports. Luckily, chatbots can automate many of these menial tasks, allowing employees to free up time for more meaningful and vital work.
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Knowledge management:Every business typically has a knowledge base which employees can refer to if they have questions. While it’s a good practice, it often comes with a downside: the employee must already know where the information they’re looking for is located. Chatbots have all the information available just one question away, which is more time-efficient.
Personalized assistance: With AI capabilities sprinkled in, chatbots can give answers and tips to individual employees depending on their position and preferences. For example, the bot can provide information about different trainings or workshops the employee might be interested in.
Cost efficiency:A big selling point for external chatbots is that they are cheaper to operate than a full customer support department. The same applies to internal chatbots, thanks to process automation.
AI chatbots for internal communication are the ultimate tool for assisting employees in a range of ways. Their versatility translates into enhanced worker productivity and satisfaction. We know a lot about the benefits of AI chatbots in the workplace, since we’ve developed a lot of them. Let’s open up our portfolio and look at one such case.
Boosting Office Efficiency with AI Technology: CHI Software Case Study
The bigger your business, the harder it is to manage its separate parts. Enterprise resource planning (ERP) systems are introduced into a workflow to deal with this issue. However, this isn’t a sufficient solution in some cases due to the amount of data and complexity of such systems.
Our client wanted to solve this problem. They were looking for a solution that could improve employees’ accessibility to information and respond in a timely manner. That’s where the idea of using AI to enhance productivity was born.
The client’s vision of an ideal chatbot included:
Improved customer service;
Minimal response time for user requests;
Enhanced accessibility to information;
Improved user experience through straightforward interactions with the ERP system.
This chatbot is a part of the client’s ERP system.
We provided our client exactly what they were looking for in just three months of work. Our client reported that:
The chatbot has increased user satisfaction and productivity by 15%;
Thanks to optimized database management, they saw an improvement in decision-making and problem-solving, increasing management efficiency by 25%;
Response times have reduced by 20% due to our natural language processing (NLP) techniques implementation;
30% cost optimization, thanks to the cloud infrastructure we provided through our Azure collaboration.
Do you want to know how your business can be different with chatbots? Let's find out together!
Message our AI team
We were excited to work on AI integration in business processes and hope you will be interested to read more about it. We have a dedicated case study, covering all stages of the development process.
In the meantime, let’s take a look at why CHI Software chatbot solutions are a perfect match for your business.
Advantages of Implementing CHI Software’s Innovative Chatbot Solutions
After years of refining our craft, we’ve come up with a perfect mix of AI-powered productivity tools by CHI Software that can benefit almost any business. Let’s take a look at what you can expect from CHI Software’s chatbot solutions:
By partnereing with us, you get an 18+ years of our market expertise.
ERP integration: innovative chatbot solutions we develop for businesses can connect to any ERP system via APIs in order to perform various tasks, from basic question-answering to performing complex actions that usually require humans;
Custom-made databases: We create custom databases for our clients to make our bots as helpful as possible. This ensures that the chatbot will always provide answers that cater specifically to your business needs.To provide our clients with even more refined development, we ensure quality responses for almost every possible user scenario, as well as help with crafting prompts for better responses;
Security: The chatbots we develop come with robust encryption and access control systems to protect your data from any unauthorized access or data breaches;
Continuous learning: We utilize machine learning algorithms to refine chatbot responses and improve the user experience. Additionally, ML algorithms allow our chatbots to recognize and learn new answers and information.
We cherish the fruits of our labor, so we aim to provide the best possible advanced chatbot systems for companies. If you are interested in CHI Software’s AI services, leave us a message and get ready to have your perfect chatbot!
Optimizing Employee Performance With AI Chatbots: Real-World Applications
Examples of AI development by CHI Software is just the tip of the iceberg. Many companies around the world are already streamlining business operations with AI chatbots and are seeing the increase in employee productivity for themselves. Let’s take a look at a few examples of AI solutions for enterprises.
General Mills Seeks to Boost Collaboration With Its New Chatbot
General Mills is a major American food processing corporation. In their recent endeavors to nurture employees’ creativity and increase productivity, they turned their head to internal AI-powered chatbots.
General Mills is a major American food processing corporation.
Their pilot project, MillsChat, was created with the intent to streamline workflows and enhance collaboration between departments. MillsChat has already shown promising results. Chief digital and technology officer Jaime Montemayor said, “I am excited to see how our teams continue to lean into the power of technology to drive new value for our business.”
OCBC Bank Launches Generative AI Chatbot to Boost Productivity
OCBC is a Singapore-based bank looking for a way to boost productivity.
They decided to collaborate with Microsoft’s Azure and OpenAI to create an AI-powered chatbot for internal teams. Powered by ChatGPT’s large language models, it has the ability to give human-like answers to queries.
OCBC is a Singapore-based bank.
This chatbot can write reports, translate content into multiple languages, and create drafts for customer responses. As a result, OCBC recorded a 50% rise in employee productivity.
Genies Onboards Employees With AI-Powered Chatbot
Genies is an American startup with a focus on mobile apps. In recent years, they decided to explore how AI-powered chatbot implementation in the HR department could affect the onboarding process.
At this time, they’ve created two separate GPT-based chatbots for internal staff. The first one aims to familiarize employees with the business’s target audience, accelerating the onboarding process.
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The second one is focused on providing guidance to HR resources, such as company information such as documents, policies, etc.
The main purpose behind both is to familiarize employees with their audience and provide informational support during onboarding and adaptation periods. This is a great example of implementing AI chatbots for business efficiency.
Amazon Q: A Chatbot for Workers
Amazon is often at the frontier of innovations, so it’s no surprise that they are using innovative ways to boost workplace productivity. Just half a year ago, they announced their new project – Amazon Q.
This chatbot was developed by Amazon’s cloud division with the aim of becoming a perfect working companion for every role in the company. It can draft emails, summarize reports, write blog posts, conduct research, and even help write code and fix bugs. Additionally, it can connect to services like Gmail and Microsoft Teams for additional data.
As for today, this chatbot is available for AWS users in some parts of the US, with expectations that it will be launched worldwide in the future.
In recent years, Klarna, a Swedish fintech company, has aimed to digitize its workforce and services. With the help of OpenAI’s tech-driven productivity tools, they developed an internal chatbot – Kiki.
Klarna’s chatbot Kiki helps employees with data access, predictive analytics, and text generation.
Kiki’s goal is to help employees with data access, predictive analysis, and generating drafts of texts. Klarna reported that 85% of their employees are using the tool, which also resulted in a surge in employee productivity and customer satisfaction.
Conclusion
While the usual discussions about chatbots focus more on the consumer side of the story, they are also a godsend for internal use. They are versatile, fast, and can help employees with almost any question they might have.
Almost any business can adopt AI chatbots for routine task automation. However, some businesses might need more proper expertise for their development.
That’s where we can help. We at CHI Software are proud of our AI-powered productivity skills, and we will gladly help you develop AI chatbots for internal communication for your company – just drop us a message here!
FAQs
How can AI chatbots be integrated into our existing workplace systems?
There are multiple ways you can integrate a chatbot into your business systems. The most popular are plugins and application programming interfaces (APIs). You can also develop a custom solution tailored to your business needs.
If you choose the last option, consider us! We at CHI Software are experts in AI consulting and implementation, and with one message, we can start discussing how we can cover all your chatbot business needs.
What specific tasks can AI chatbots automate in the workplace?
AI chatbots can automate multiple different tasks, such as:
- IT support in the form of FAQs;
- Draft creation for documents or articles;
- Onboarding process;
- Report creation;
- Meeting scheduling.
What are the benefits of choosing CHI Software’s AI chatbot solutions?
We provide our clients with the best possible chatbot development for your business. Some of the benefits of our products are:
- ERP integration: Our chatbots can connect to your ERP system through APIs to provide more accurate responses. Additionally, integration allows multi-step actions that usually require humans;
- Custom-made database: Every business is unique, and we reflect this with custom-made databases to ensure the chatbot’s answers are catered to your business;
- Security: Since chatbots work directly with sensitive information, they are a potential target for malicious actors. To protect our solutions, we provide them with robust encryption and access control systems;
- Continuous learning: Thanks to machine learning algorithms, the chatbots we develop can recognize and learn new information, allowing them to grow with your business.
How quickly can we expect to see results after deploying AI chatbots?
How quickly you’ll see the results heavily depends on how complex your chatbot is. First results can be seen in a few weeks, such as better employee productivity due to automation. More impactful changes will come in several months, for instance, reduced customer wait times and an increase in customer satisfaction.
How customizable are the AI chatbot solutions provided by CHI Software?
Businesses are constantly evolving, and so do our chatbots. We offer development services with high customization, for example:
- Tailored functionality: chatbots we develop can handle a variety of tasks, such as FAQs or multi-step processes that usually require humans;
- Brand alignment: every business has its own personality and voice, which is why the chatbots we develop can reflect it in responses;
- Scalable design: businesses are constantly growing, so our solutions adapt to the changing environment with you. Adding new features or handling increased user queries is not a challenge for our chatbots;
- User experience personalization: the chatbots we develop are highly adaptable to user preferences and can remember the context of the entire conversation.
About the author
Alex ShatalovData Scientist & ML Engineer
Alex is a Data Scientist & ML Engineer with an NLP specialization. He is passionate about AI-related technologies, fond of science, and participated in many international scientific conferences.
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