Olha Kanishcheva

Are you wondering how much it'll cost to add a chatbot solution to your business? You're not alone. As AI gets more competent, more companies are thinking about jumping on the chatbot bandwagon to boost their customer service and streamline operations. But let's face it – chatbot development costs can be as clear as mud.  Whether you're a tech whiz...

Can you imagine the changes that a chatbot integration with CRM can bring to your business? As your company grows, customer expectations rise – and managing both the volume and complexity of interactions can become challenging. Without automation, your team might become overwhelmed by calls, emails and chats, all while trying to maintain a high level of service. Now, picture...

AI technologies offer us a variety of useful and helpful tools to generate content and analyze large datasets to uncover hidden patterns. However, one particular implementation stands out: AI-powered chatbots.  Chatbot development has been around for quite a while. Its initial implementation was somewhat underwhelming – but user reception changed as soon as more advanced AI algorithms were introduced. What...

By 2027, chatbots are expected to become the leading customer service channel for about a quarter of businesses. The reasons are clear: chatbots can readily understand a user's intentions, recall their context, and provide them with relevant answers and actionable recommendations. But as Uma Challa, a senior analyst at the US-based research and advisory firm Gartner, notes from the beginning...

With the rise of digital technology, the need for personalized, effective customer experience is at an all-time high. This trend highlights the importance of developing AI chatbots for e-commerce, as they cater to users’ preferences for quick and accurate assistance. According to Statista, 44 percent of users highly appreciate the help of a chatbot on an e-commerce website in finding...

The conversational AI market is quickly heating up: valued in 2023 at USD 10.19 billion, it’s expected to reach USD 61.69 billion in 2032. Growing nearly six times over is no joke, right? That’s why today we want to explain what’s behind such rapid growth, and it’s much more than using ChatGPT for generating emails. You have more opportunities than...