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Olha Kanishcheva | CHI Software

Olha Kanishcheva

ML/NLP Engineer, Researcher

Olha boasts a decade-long journey in NLP, currently serving as a researcher at Jena University and a Consulting ML/NLP Engineer at CHI Software. Her expertise extends to various realms of NLP, including text summarization, named entity recognition, and keyword extraction. Olha's Ph.D. thesis explored knowledge representations and information retrieval in librarian systems.

Articles by Olha Kanishcheva

12 November 2024

Custom Chatbot Development vs. Ready-Made Assistants: Pros and Cons for Businesses

Businesses are increasingly turning to chatbots to improve customer experience and streamline their operations. If you're considering adding a chatbot to your toolkit, you may wonder whether to go with an off-the-shelf chatbot or invest in developing a solution tailored to your specific needs. Each option has advantages and disadvantages that can significantly affect the efficiency of your business and...

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24 October 2024

Building AI Chatbots for E-Commerce: What to Consider in 2025

With the rise of digital technology, the need for personalized, effective customer experience is at an all-time high. According to Statista, 44 percent of users highly appreciate the help of chatbots in finding product information before purchasing, and another 35 percent of customers use the customer support available on websites.  Using chatbots for e-commerce helps businesses to stay competitive, increase...

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30 August 2024

NLP in ERP Systems: Automating Information Access and Reducing Response Times

Businesses in many different industries use Enterprise Resource Planning (ERP) to facilitate their workflows. The use of ERP has many advantages, and the experience of prominent companies like Nestlé and Coca-Cola confirms this.  This active use of ERP and the ever-growing demand for it are driving the need for ERP automation with the help of Artificial Intelligence, specifically Natural Language...

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16 August 2024

A Step-By-Step Guide to Implementing Your First Chatbot

AI technologies offer us a variety of useful and helpful tools to generate content and analyze large datasets to uncover hidden patterns. However, one particular implementation stands out: AI-powered chatbots.  Chatbot development has been around for quite a while. Their initial implementation was somewhat underwhelming – but user reception changed as soon as more advanced AI algorithms were introduced. But...

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10 August 2024

From Generic to Specific: The Art of Training GPT to Suit Your Business

ChatGPT has reshaped our interactions with chatbots, setting a new bar for digital assistance and making it easier than ever to build a chatbot for your business. You might have already witnessed its convenience for personal daily tasks. But imagine channeling the power of artificial neural networks and machine translation into your business!  Fine-tuned GPT models can enhance your employees’...

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23 May 2024

Innovations in Linguistic Technology: What AI Brings to the Table

Out of all the inventions produced by humans over thousands of years, language holds a very special place. It is the most important discovery we have made, and we constantly improve and study it. Language is so important in our lives that it feels like something natural, something that always existed. Humans continuously improve on this fundament and iterate on...

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