Olha Kanishcheva

By 2027, chatbots are expected to become the leading customer service channel for about a quarter of businesses. The reasons are clear: chatbots can readily understand a user's intentions, recall their context, and provide them with relevant answers and actionable recommendations. But as Uma Challa, a senior analyst at the US-based research and advisory firm Gartner, notes from the beginning...

With the rise of digital technology, the need for personalized, effective customer experience is at an all-time high. This trend highlights the importance of developing AI chatbots for e-commerce, as they cater to users’ preferences for quick and accurate assistance. According to Statista, 44 percent of users highly appreciate the help of a chatbot on an e-commerce website in finding...

The conversational AI market is quickly heating up: valued in 2023 at USD 10.19 billion, it’s expected to reach USD 61.69 billion in 2032. Growing nearly six times over is no joke, right? That’s why today we want to explain what’s behind such rapid growth, and it’s much more than using ChatGPT for generating emails. You have more opportunities than...

Unless you’ve been living under a rock, you’ve probably noticed by now how many platforms, online stores, and apps are adopting AI chatbots – and it’s no wonder why! These powerful AI-driven bots are no longer just digital assistants: they are quickly becoming the beating heart of business. Modern chatbots are not limited to customer service – they can close sales,...

When it comes to business analytics, the statistics are clear on one point: businesses that leverage customer analytics are twice as likely to generate above-average profits and marketing revenue. However, raw data doesn’t bring results on its own: the real challenge is to make analytics accessible and actionable. This is where AI chatbots come in. Once you’ve completed chatbot implementation,...

Almost everyone has had experience with online learning. It may have been a corporate training course, an attempt to learn a language using online platforms or apps, or even while getting a higher education. Sure, online learning is highly convenient: you can take your classes anywhere and any time that suits you.  The use of online education is growing yearly:...