Blog about Generative AI

Can you imagine the changes that a chatbot integration with CRM can bring to your business? As your company grows, customer expectations rise – and managing both the volume and complexity of interactions can become challenging. Without automation, your team might become overwhelmed by calls, emails and chats, all while trying to maintain a high level of service. Now, picture...

Every piece of data goes through various stages in its lifetime, from creation to deletion – and handling this entire process is what data life cycle management (DLM) is all about. With the right tools and strategies, DLM helps you keep your data organized and secure, so it is always ready when your business needs it most. Today, the question...

AI technologies offer us a variety of useful and helpful tools to generate content and analyze large datasets to uncover hidden patterns. However, one particular implementation stands out: AI-powered chatbots.  Chatbot development has been around for quite a while. Its initial implementation was somewhat underwhelming – but user reception changed as soon as more advanced AI algorithms were introduced. What...

By 2027, chatbots are expected to become the leading customer service channel for about a quarter of businesses. The reasons are clear: chatbots can readily understand a user's intentions, recall their context, and provide them with relevant answers and actionable recommendations. But as Uma Challa, a senior analyst at the US-based research and advisory firm Gartner, notes from the beginning...

ChatGPT creates a buzz! The solution gained 100 million users two months after its launch, bringing public attention to the generative AI niche. Business is enthusiastic about the benefits of various ChatGPT use cases too.  97% of business owners believe the technology can improve at least one aspect of their business, and 90% expect benefits from ChatGPT utilization. How can...

With the rise of digital technology, the need for personalized, effective customer experience is at an all-time high. This trend highlights the importance of developing AI chatbots for e-commerce, as they cater to users’ preferences for quick and accurate assistance. According to Statista, 44 percent of users highly appreciate the help of a chatbot on an e-commerce website in finding...