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Agentic AI Development Services

Build production-ready agentic AI systems with CHI Software: custom AI agents, RAG, multi-agent workflows, enterprise integrations, security, and observability.

Our Growing Network of Clients

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  • MediaMarkt
  • banyan
  • Meetup
  • Minespider
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  • Trapelo
  • Foresight Mobile
  • Telus
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Production-Ready Agentic AI Systems Built Into Your Architecture

Building a demo is easy. The real challenge is making AI agents reliable in production — integrated with real systems, under high load, and inside existing architecture.

We run 10+ AI agents in production across Sales, Finance, Legal, HR, and Marketing, reflecting a production-first development approach rather than experimental use.

The DORA report in 2025 clearly points to one risk we all face: teams will only notice problems AIs create post-deployment due to a lack of observability, CI/CD, or review.

That’s why production-ready agentic systems must be designed with reliability, testing, and observability from the start.

What Agentic AI Development Means in Practice

Beyond Chatbots: AI Agents That Plan, Use Tools, and Complete Tasks

Architecturally, it’s different: agents retain state, can utilize tools, analyze intermediate outputs, and revise the pipeline. They can execute complex, multi-step tasks such as querying a CRM, composing a response, sending an email, and recording results with minimal human input.

How AI Agents Work Inside Existing Business Systems

In production, agents don’t run alone — they interact with APIs, databases, and workflows, and hand off tasks to humans or other agents. Most failures happen at the integration level (auth, errors, rate limits, data quality), not in the agent logic itself.

Why Architecture, Security, and Observability Matter from Day One

The best agentic systems are designed with deliberate human-in-the-loop checkpoints — approval gates for high-stakes decisions, escalation paths when the agent’s confidence is low, and clear override mechanisms.

Where Human Control Fits Into Agentic AI Workflows

The best agentic systems are designed with deliberate human-in-the-loop checkpoints — approval gates for high-stakes decisions, escalation paths when the agent’s confidence is low, and clear override mechanisms.

Agent Maturity Levels For Enterprise AI

One of the most common mistakes companies make is trying to skip straight to a complex multi-agent environment before the delivery infrastructure is ready to support it. The right maturity level depends on your platform readiness and development constraints.

  • L1 Foundational Agents

    RAG bots, FAQ agents, and classifiers handle structured lookups, question answering from a knowledge base, and classification of input. Easy to implement, low integration complexity, and an easy entry point for a team new to agentic AI development.

  • L2 Tool-Use Agents

    A kind of agent that interfaces with an external service like an API, database, or search index in order to achieve an objective. Common examples include CRM automation or real-time data retrieval. This type of agent needs to have strong integration design, development, and error handling, but is often constrained in what it can do.

  • L3 Autonomous Agents

    These systems represent the next stage of autonomous AI, capable of executing multi-step workflows with limited human intervention. Common examples include voice AI agents, IT support assistants, and research agents. Needs observability infrastructure and a development framework for safety of execution.

  • L4 Multi-Agent Systems

    An orchestrator, which is a high-level controller of several domain-specific sub-agents, where each agent manages a specific task in a larger workflow. Common examples include customer support pipelines and back-office automation workflows. In such scenarios, careful architectural design of governance, shared state, and inter-agent communication is critical for development.

  • L5 Agentic Enterprise

    Persistent memory, full audit trails, governance controls, cost management, AI infrastructure woven across the entire organization. This is the full maturity of enterprise-grade agentic AI systems — the end state most companies are working toward.

How to Choose the Right Agent Maturity Level for Your Business

Take a frank look at your current delivery pipeline. If you can’t rely on your current observability, rollback coverage, and integration testing, adding autonomous agents will just highlight these shortcomings more sharply. A platform readiness check and AI transformation consulting before starting development will save you time and money.

What We Build with Agentic AI

Our agentic AI solution development services help organizations move from isolated AI pilots to scalable production deployments that support real business processes.

  1. RAG and Knowledge Systems RAG systems bring the intelligence of AI agents into proximity with internal, proprietary business knowledge, internal documents, internal databases, and enterprise-structured data. They offer better information retrieval and more efficient internal processes, leading to more accurate, contextually relevant results that provide the needed control and audit trails across diverse data environments supporting AI development.

  2. Voice AI Agents AI-driven voice agents automate customer service, appointment scheduling, internal business processes, and service workflow management. These voice solutions are enabled through integrations with the telecommunications network and business backends, enabling interactive, multilingual interaction and workflow automation, thus reducing workload.

  3. Document Intelligence Agents The document intelligence agents provide a capability to transform any unstructured document into structured, usable data. Document intelligence agents achieve this through a convergence of OCR, NLP, and classification technologies. The agents automate the extraction, validation, processing, and routing of documents, making them an effective tool for any industry that performs high-volume document processing.

  4. Human-in-the-Loop Agent Workflows Not all workflows need to be automated. The majority of enterprise organizations need human-in-the-loop to ensure compliance, governance, and operational controls are met. Agentic AI workflows can be built to incorporate structured approval steps, escalation workflows, and review loops, ensuring organizations stay compliant without sacrificing speed or operational efficiency.

  5. Secure and Observable AI Agents The starting point for any enterprise AI system must include governance, observability, and control. Within secure and observable agentic AI systems, these include tracing, compliance logging, PII filtering, monitoring, cost tracking, and evaluation frameworks that allow teams to understand how agents are behaving, get alerted to problems, and ensure reliable performance in production. 

  6. Enterprise Workflow Automation Agents AI agents work across multiple enterprise systems, enabling the orchestration of workflows across systems, teams, and data. These systems enable automation throughout CRM, ERP, ITSM, and internal business platforms. They increase execution speed, minimize manual resource use, and scale efficiently across departments.

DORA 2025 found that 60 percent of engineering teams discovered AI-generated errors only after deployment. Building agentic AI that works in production requires CI/CD, structured code review, and observability from day one, not as an afterthought.

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If your team is moving from a working prototype toward a production system, that is exactly where we start.

Review Our Production Delivery Approach

When Companies Need Agentic AI Development Services

Manual Workflows Slow Down Teams

Repetitive, high-volume work like processing documents, entering data, creating reports, and ticket routing takes up capacity that should be used to develop product. An automated, AI-enabled workflow and intelligent task orchestration could accomplish within minutes what used to take hours of manual work.

Existing Automation Cannot Handle Contextual Decisions

Rule-based automation breaks whenever something changes — new document format, unexpected approval flow, or an edge case the rules missed. The AI agent that reasons about intermediary states and alters its path in ways scripts cannot handle replaces fragile, easily broken logic with resilient systems that work even in real-world conditions.

AI Pilots Do Not Move Into Production

85% of all AI projects are stuck in pilot and won’t see production without an architecture and process map. The problem is rarely the model but often pilot development, where integration design, observability, and deployment infra aren’t considered for shipping the product. GitClear’s 2025 breakdown on AI-assisted codebases is informative-without discipline in code review, the supporting codebase gains technical debt at an alarming rate.

Business Systems Need Smarter Cross-Tool Automation

CRMs, ERPs, ticketing systems, and data pipelines weren’t designed to share context. Agents that operate across multiple tools require a careful integration architecture and coordination logic — work that falls outside the bandwidth of most internal teams while they deliver on their roadmap.

DORA 2025 confirms that AI amplifies existing engineering strengths and weaknesses. Teams without a strong DevOps foundation see more instability, not less, when they add agentic AI. If your current delivery pipeline has gaps in observability, rollback coverage, or integration testing, those gaps will show up faster once agents are running in production. 

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We assess the platform before any agent build starts.

Get a Platform Readiness Check Before You Build

Our Agentic AI Development Services

CHI Software’s agentic AI solution development services cover architecture design, custom agent implementation, multi-agent orchestration, governance, observability, and enterprise deployment.

Agentic AI Architecture Design

System design for agent orchestration, tool usage, memory management, integration layers, security controls, and observability. We do architecture reviews for teams that already have a prototype and a viable path to production.

Custom AI Agent Development

We develop specific AI agents tailored to your business processes, and then implement them in your existing environment. Each solution comes with ready-to-go testing, measurement, logging, and monitoring tools to ensure it works reliably from day one. We offer a range of models to fit your business and delivery requirements: fixed cost, T&M, and BOT.

Multi-Agent System Development

Our specialists design integrated multi-agent systems where each agent’s task-specific behavior is centrally orchestrated. Design communication protocols and the coordination of context/state sharing between agents, the delegation of tasks to relevant agents, and a governance mechanism to ensure consistency, security, and control.

Enterprise Agentic AI Implementation

Full implementation inside enterprise architecture — cloud infrastructure on AWS, Azure, or GCP, security and compliance configuration, integration with CRM, ERP, and data platforms, production deployment, and ongoing monitoring. All infrastructure is documented in your repository.

Technology Stack for Agentic AI Design and Development

  • Generative AI Tools

    • LLM: GPT-4, Anthropic Claude, Google Gemini Pro, Misral, Mixtral, Grok, Llama, Gemma, Groq, AWS bedrock (foundation models)
    • Frameworks: Langchina, Langgraph, LlamaIndex, DSPy, Llama Hub, Perplexity, Ollama
    • AI Agents: Langchain agents, CrewAI 2.0 , AutoGen

  • Deep Learning Frameworks

    • PyTorch
    • Caffe2
    • NVCaffe
    • Chainer
    • Theano
    • MXNet

  • Modules / Toolkits

    • Kurento
    • Microsoft Cognitive Toolkit
    • Core ML

  • Libraries

    • OpenNN
    • TensorFlow
    • Sonnet
    • TF-Slim
    • Tensor2Tensor
    • Neuroph

  • Frontend

    • TypeScript
    • AngularJS
    • Next.js

  • Backend

    • Node.js
    • Python
    • R

  • Python Frameworks

    • FastAPI
    • Flask
    • Django

  • Cloud Providers

    • AWS
    • Microsoft Azure
    • Google Cloud

  • Image Classification Models

    • VGG16
    • ResNet-50
    • Inception-v3
    • EfficientNet

  • Embeddings

    • OpenAI
    • HuggingFace (BERT, RoBERTa for text, CLIP for images, Wav2Vec2)
    • textembedding-gecko by Vertex AI

  • Algorithms

    •Supervised/Unsupervised Learning
    • Clustering
    • Metric Learning
    • Few Shot Learning

  • Neural Networks

    • CNN
    • RNN
    • Representation Learning
    • Manifold Learning
    • Variational Autoencoders
    • Bayesian Network
    • Autoregressive Networks

High-risk AI systems in healthcare, finance, education, and HR require audit trails, explainability, and human-in-the-loop controls under EU AI Act. Penalties reach up to 35 million euros or 7 percent of global revenue.

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We design governance and observability into every agent architecture from the first sprint, not as a compliance retrofit at the end.

See How We Build Governance Into Agentic AI

How We Build Production-Ready Agentic AI Systems

We ran this process on ourselves before we ran it for anyone else. Our own company went from manual workflows to 10 production AI agents across five departments. Here’s how the delivery works:

  • Discover and Define the Right Agent Maturity Level

    Week 1 is centered on understanding and extracting needs and operational pain points through stakeholder interviews and process mapping. During week 2, we analyze your system architecture, existing integration landscape, and AI readiness to map out current capabilities and limitations. A pragmatic, phased roadmap is delivered, including prioritized initiatives, measurable KPIs and success criteria, and an optimal “first step” based on the state of your platform.

  • Design Architecture, Integrations, and Guardrails

    All of the patterns of agent orchestration, how tools will be used, memory and state design, integration contracts, security controls, and observability concerns are addressed here. Human supervision and escalation paths are handled at this stage. They are not deferred for a later stage. SLOs, SLA promises, and uptime guarantees are all set at this stage, enabling concrete measurement of production readiness at launch.

  • Build, Test, Deploy, and Optimize

    Phased incremental delivery with rollback rules defined in each phase. Test frameworks for agent behavior are exercised in parallel with function tests. Integration tests check not only happy paths but failure paths. Active monitoring happens before a phase is live. The point about GitClear’s 8-fold increase in code duplication when code is not rigorously reviewed is precisely why our code review process is mandatory in every sprint.

  • Monitor Performance, Costs, and Agent Behavior

    Post-launch tracking covers output quality, latency, token costs, integration error rates, and anomaly detection. Behavior drift — where an agent’s outputs degrade over time — is tracked and automatically flagged. You have full visibility into what your agents are doing and what they’re costing.

GitClear 2025 analysis of 211 million lines of code found that AI-assisted development increased code duplication eightfold in 2024 when review discipline was absent. Our agentic AI delivery includes structured code review, evaluation frameworks for agent behavior, and incremental rollout with defined rollback criteria. 

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Every phase ships with monitoring in place before the next phase starts.

Talk to Our Engineering Team About Your Agent Build

Business Impact of Agentic AI Systems

Faster time to production

Coding, reviews, and docs can all be made faster by AI, helping teams ship earlier – as long as the CI/CD, testing, and architecture are already good.

Lower manual workload

Routine engineering tasks are increasingly automated, freeing engineers to focus on design, integration, and system-level decisions.

Reliability depends on governance

According to GitClear, unsupervised usage of AI increases rework and code duplication, indicating that review/quality systems will become more critical.

Better visibility and auditability

Agentic workflow provides increased operational visibility and traceability of changes, decisions, and engineering activities.

Risk of technical debt growth

Without strong engineering discipline, AI-driven speed can outpace quality controls, leading to higher long-term maintenance costs.

What Our Clients Say

BTO

CHI Software Team were involved in the whole SDLC, including design development, implementation and maintenance of new and/or existing application systems. We had an excellent experience working with them so far.

Sylvain Thiebaut
Sylvain Thiebaut

CTO at BetterTradeOffPteLtd

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CHI Software played a crucial role in optimizing our mobile application, ensuring seamless functionality across iOS and Android platforms. Initially brought in for a short-term fix, their expertise quickly became indispensable as they resolved critical publishing issues, modernized outdated libraries, and enhanced navigation. Their proactive approach in identifying and fixing hidden flaws significantly improved app stability and usability. CHI Software’s adaptability, deep technical knowledge, and ability to streamline a previously fragmented system have made them a trusted technology partner in this project’s success.

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Nick Valstar

Lead Data Engineer at Cefetra Group B.V.

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On our request, CHI Software developed a basic AI Assistant, designed to enhance our business operations with a fine-tuned prompting feature. Built with Azure enterprise-grade security and OpenAI technology, this solution is poised to improve customer engagement and operational efficiency as we prepare to launch.

Having been our trusted partner for previous projects, CHI Software has now solidified its position as an even more indispensable ally, delivering innovation and expertise that exceed expectations.

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Eva-Valérie Gfrerer

Founder & CEO at Morphais

MediaMarkt

Media Markt worked with CHI Software for over 4 years. During this time the CHI team made important contributions to our e-commerce projects and to one of our core proprietary technologies in the area of distributed data synchronization. Alongside outstanding technical skills, these engineers have always been highly reliable in terms of quality and deadlines. Taking into consideration my experience, I would highly recommend working with the CHISW engineering team.

Bulat Rakhimberdiev
Bulat Rakhimberdiev

Solution Manager at Media Markt

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Collaborators are full of well-being. The whole team is doing their best for the good development of projects. Also, I appreciate the general concepts of how CHI Software does business with its customers. It has been a very efficient collaboration from the very beginning. I believe we have a good potential to work in the future.

david ortiz
David Ortiz

Founder at NHI Colombia

Piligrim

Although the development process is ongoing, the travel agency notes that the CHI Software team is attentive and receptive to ideas. The client also commends the team's communication style and availability, as well as their business-oriented approach to the project.

pavel golovnenko
Pavlo Golovnenko

CEO at Piligrim

Soft industry

The CHI Software team were able to implement several applications in the app that were in accordance with the requirements of the client. This allowed them to speed up and simplify the interface and make it more comfortable to use. The team's workflow was efficient.

Andrey Fedorenko
Andriy Fedorenko

COO at Soft Industry Alliance

Why Choose CHI Software for Agentic AI Development

  • We did it ourselves first.

    Our entire company runs on Claude Code. We deployed 10 AI agents across five departments before offering this to anyone else. Every number we cite — the 95% reduction in sales deck prep, the 30-minute invoice reconciliation — comes from measuring our own operations, after AI development experience. 

  • We have real AI depth.

    As a long-term engineering partner and agentic AI development company, CHI Software brings together PhD researchers in AI, NLP, and Machine Learning, with publications in ACL and PLoS, along with 30+ certifications across Google Cloud, AWS, and Deep Learning.AI. We also serve as a corporate AI training provider, helping teams develop practical AI skills. 

  • We have production proof across real industries.

    Companies choose CHI Software as their agentic AI development agency when they need production-grade AI systems integrated into existing enterprise architecture. Unlike a typical experimental AI vendor, our agentic AI development company focuses on production delivery, governance, and long-term scalability.

CHI holds ISO 27001 and ISO 9001 certifications and delivers on AWS, Azure, and GCP without binding clients to a proprietary toolchain. All infrastructure is documented in the client repository. If your team has internal AI engineers and needs specific expertise for agent orchestration, MLOps, or enterprise integrations, we can extend the team without a full managed engagement.

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Discuss Team Extension or Full Build Options

Contact Us

FAQs About Agentic AI Development Services

  • How is agentic AI different from a regular AI chatbot? arrow

    A regular chatbot mainly responds to user prompts and follows predefined conversation flows. Agentic AI goes further — it can plan actions, make decisions, and execute multi-step tasks autonomously across systems and tools, not just provide answers.

  • Can agentic AI systems integrate with our CRM, ERP, databases, and internal tools? arrow

    Yes. Agentic AI systems are designed to integrate with your existing tech stack as part of enterprise AI development. They can connect to CRMs, ERPs, internal databases, APIs, and other enterprise tools to securely retrieve data, update records, and trigger workflows.

  • How do you keep AI agents secure, auditable, and controlled? arrow

    The system has security as a fundamental part of its architecture, comprising: role-based access; restrictive permissions for tools and actions; comprehensive logging of all agent activity; and, for sensitive and high-risk actions, human-in-the-loop approval.

  • How long does it take to build an agentic AI system? arrow

    It depends on complexity and integrations. Simple agents can be built in a few weeks, while more advanced enterprise-grade systems require structured AI development processes, multiple integrations, workflows, and guardrails. Full system development typically takes a few months to design, implement, and deploy.

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