Enterprise Travel Platform Modernization

Quick Project Facts and Key Achievements

Quick Project Facts

Client Industry

Travel & Tourism

Client Location

Europe

Challenge

Legacy systems and manual workflows slowed down product configuration and operational scalability across markets

Solution

Travel platform modernization through cloud-native architecture, automation, and centralized configuration services

Team Size

11 specialists

Timeline

2021 - Ongoing

Project Key Achievements

+30%

faster operational workflows across booking and product configuration

-90%

manual effort in recurring platform operations through automation

+40%

better cloud resource efficiency after infrastructure optimization

+20%

faster release and integration cycles across platform modules

Story Behind the Numbers

CHALLENGE

The client operated a large enterprise platform used to manage travel products, booking rules, and operational workflows across multiple markets and brands. Over time, the ecosystem became harder to scale. Product configuration depended heavily on manual work, business rules evolved constantly, and legacy systems slowed down platform changes.

Managing travel products across regions required flexibility, yet the existing setup lacked the speed and consistency needed for a growing travel industry platform. The business needed a reliable travel platform optimization that could support long-term growth without interrupting ongoing operations.

ENGAGEMENT STAGE

CHI Software joined the platform as part of a long-term enterprise collaboration. The work focused on gradual platform evolution rather than replacement, aligning with a broader strategy of Gradual Software Modernization. Teams worked together on internal business systems, booking workflows, and cloud services while supporting active markets and existing operational processes.

TRANSFORMATION

Over time, the platform evolved into a more scalable and configurable enterprise ecosystem. Product setup became more centralized, business rules became easier to manage, and automation reduced dependency on manual operational work.

The result was a more resilient multi-market tourism platform architecture with better scalability, faster delivery cycles, and improved operational control. Cloud-native services and infrastructure automation supported a smoother path toward long-term enterprise travel platform modernization.

SERVICES PROVIDED

Custom Software Development
Enterprise Travel Platform Development
Cloud Development
DevOps Services and Infrastructure Automation
System Integration and Legacy Support
Ongoing Platform Development and Support

DEVELOPMENT TEAM

Backend Engineers
Full-Stack Engineers
QA Engineers
DevOps Engineers
Technical Architects
Business Analysts
Product Owners

Key Areas for Improvement

PRODUCT CONFIGURATION COMPLEXITY

Managing travel products across brands and markets required excessive manual coordination. The client needed scalable travel product configuration software that could standardize workflows and reduce operational friction.

LEGACY SYSTEM DEPENDENCY

Existing services remained deeply connected to daily business operations. A safe approach to legacy system modernization in tourism was necessary to evolve the platform without disrupting active booking flows.

BOOKING RULES AND LIFECYCLE MANAGEMENT

Amendments, cancellations, and pricing conditions changed frequently across markets. The platform needed an automated travel booking rules engine that could manage business logic centrally instead of relying on hardcoded flows.

INFRASTRUCTURE SCALABILITY

Growing data volumes and asynchronous processing increased pressure on infrastructure teams. Better automation and cloud-native travel solutions for enterprise operations were needed to improve scalability and operational efficiency.

Our Implementation Approach

STRATEGY

The modernization strategy focused on evolving the platform gradually while keeping daily operations stable. The goal was to simplify management of travel products, automate operational workflows, and support scalable growth across markets through long-term travel platform modernization.

DEVELOPMENT PHASES

01

Product Configuration and CRM Modernization

The team contributed to internal tools responsible for travel product configuration and operational management. Product setup became more centralized, with support for market-specific rules, geographic data, and integration with other platform modules. Internal business teams gained better visibility and control over configured products.

02

Booking Rules and Lifecycle Automation

Platform services responsible for amendments, cancellations, and terms management were redesigned into a more flexible structure. Centralized rule handling improved consistency across products and reduced manual operational overhead in booking lifecycle management.

03

Cloud-Native Platform and Microservices Evolution

The platform evolved toward a distributed microservices architecture supported by AWS services and infrastructure automation. Shared services became easier to scale, maintain, and integrate with legacy components, supporting broader enterprise travel platform development goals.

04

Content Processing and Data Preparation

Backend services for ingesting and preparing travel content were optimized to support downstream booking and configuration workflows. Automated preparation pipelines improved consistency and reduced operational delays across the platform ecosystem.

05

DevOps and Infrastructure Automation

CI and CD pipelines and infrastructure automation reduced release friction and improved delivery predictability. Cloud operations became more efficient through stronger monitoring, automation, and scalable deployment practices.

Technology Stack

Backend: Java 11, Java 21, Node.js, Python, PHP
Frontend: Vue.js, TypeScript
Cloud and Infrastructure: AWS, Terraform
CI/CD: GitLab CI/CD

Visual Highlights

Product Features

01

Centralized Travel Product Configuration

Internal teams configure travel products through a unified management interface. The system supports market-specific rules, brand variations, and scalable operational workflows.

02

Geographic Data and Region Management

The platform manages complex geographic data through location and polygon-based configuration, helping operational teams structure products across regions more efficiently.

03

Automated Booking Rules Engine

Business rules for amendments, cancellations, and booking changes apply automatically across configured products, reducing manual intervention and improving consistency.

04

Booking Lifecycle Management

Operational teams manage booking lifecycle events through centralized workflows that simplify updates and reduce repetitive work.

05

Integrated Travel Content Processing

Backend services normalize and prepare travel-related data for downstream platform modules, improving reliability and operational consistency.

Measurable Improvements

+30% FASTER OPERATIONAL WORKFLOWS

Product updates, booking rule changes, and processing flows now complete significantly faster across the enterprise platform.

-90% MANUAL OPERATIONAL EFFORT

Automation reduced repetitive platform activities and lowered dependency on manual coordination between teams.

+40% BETTER CLOUD RESOURCE EFFICIENCY

Improved infrastructure utilization reduced operational overhead while supporting platform scalability.

+20% FASTER RELEASE CYCLES

Better automation and infrastructure practices shortened integration and deployment timelines.

HIGHER PLATFORM STABILITY ACROSS MARKETS

The modernized architecture supports continuous operations across multiple brands and regions with lower operational risk.

Interested in AdTech Data Management Platform Modernization?

CHI Software helps organizations modernize enterprise travel platforms, improve operational efficiency, and support scalable tourism ecosystems across multiple markets. Our teams build cloud-native travel solutions that simplify booking management, automate workflows, and support long-term platform evolution.

WHAT WE SPECIALIZE IN

• Travel platform modernization and optimization
• Enterprise travel platform development
• Legacy system modernization in tourism
• Travel product configuration software
• Automated travel booking rules engine implementation
• Multi-market tourism platform architecture
• Cloud-native travel solutions for enterprise
• DevOps and infrastructure automation for travel platforms

WHO WE WORK WITH

• Travel and hospitality companies
• Tourism operators and travel groups
• Enterprise booking platforms
• Multi-market digital commerce ecosystems
• Large-scale operational platforms