IT Support & Service Desk Specialist

CHI Software is a global software development services provider delivering AI-driven solutions, cloud services, data engineering across EdTech, FinTech and HealthTech. We help businesses modernize, scale and unlock new value through the latest technologies.
We are looking for IT Support & Service Desk Specialist

About the Project

We are building a brand-new IT Support team from the ground up for a European automotive manufacturing plant — a major production facility currently ramping up operations in Spain. This is a rare opportunity to join a project at its very start and grow along with it.

The team will support the full IT landscape of the plant: from L1 desktop and access support for end users, to L2/L3 maintenance of the production systems (SAP, MES, PLM/Siemens Teamcenter) that keep the manufacturing line running. You’ll be working alongside an international team, gaining exposure to enterprise-level systems used in real vehicle production.

If you’re looking to start or grow your career in an environment where your work has visible, tangible impact on a large-scale manufacturing operation, this is your chance to be part of the founding team.

About the Role

As an L1 Support Specialist, you will handle incoming requests, provide basic technical assistance, and ensure smooth ticket routing to the appropriate teams. You will work in an international team environment, supporting users from different regions.

Responsibilities

Act as the first point of contact for users via calls, emails, or ticketing systems
Handle basic IT troubleshooting (hardware, software, access issues)
Perform password resets and account support
Manage user access in Active Directory
Respond to standard user requests and queries
Log, categorize, and prioritize tickets
Ensure proper ticket routing and escalation to Level 2/3 teams
Maintain clear and professional communication with users