Generative AI - Blog category

By 2027, chatbots are expected to become the leading customer service channel for about a quarter of businesses. The reasons are clear: chatbots can readily understand a user's intentions, recall their context, and provide them with relevant answers and actionable recommendations. But as Uma Challa, a senior analyst at the US-based research and advisory firm Gartner, notes from the beginning...

ChatGPT creates a buzz! The solution gained 100 million users two months after its launch, bringing public attention to the generative AI niche. Business is enthusiastic about the benefits of various ChatGPT use cases too.  97% of business owners believe the technology can improve at least one aspect of their business, and 90% expect benefits from ChatGPT utilization. How can...

With the rise of digital technology, the need for personalized, effective customer experience is at an all-time high. This trend highlights the importance of developing AI chatbots for e-commerce, as they cater to users’ preferences for quick and accurate assistance. According to Statista, 44 percent of users highly appreciate the help of a chatbot on an e-commerce website in finding...

Is your business ready to implement a chatbot to improve workflows, but you're unsure where to begin or what to consider? This article has you covered.   The benefits of AI chatbots are well known, and for good reason – just look at the impressive chatbot market size, valued at USD 4.57 billion in 2023 with a prediction to grow up...

The conversational AI market is quickly heating up: valued in 2023 at USD 10.19 billion, it’s expected to reach USD 61.69 billion in 2032. Growing nearly six times over is no joke, right? That’s why today we want to explain what’s behind such rapid growth, and it’s much more than using ChatGPT for generating emails. You have more opportunities than...

Unless you’ve been living under a rock, you’ve probably noticed by now how many platforms, online stores, and apps are adopting AI chatbots – and it’s no wonder why! These powerful AI-driven bots are no longer just digital assistants: they are quickly becoming the beating heart of business. Modern chatbots are not limited to customer service – they can close sales,...