Alex Shatalov

Imagine it’s two o’clock in the morning, and one of your customers needs support. Will there be anyone on your team awake to help them? Well, if you’ve got an AI chatbot on your side, then you can rest assured that the answer is yes! AI chatbots for customer service are available around the clock to ensure every customer is...

AI is an incredible technology that is quickly conquering our hearts and minds, as every day, people are discovering new ways to use it to make their work easier. When discussing the benefits of AI, people usually focus on the consumer side of the story. Yet businesses can also benefit from AI employee chatbots for internal communication in multiple ways....

How well do you know your customers? The answer to this question has become increasingly important since the 1990s. The first steps toward personalization were made when CRM systems appeared and marketers accessed basic customer data (names, location, age, gender, etc.). Now, in 2025, businesses can analyze the client’s behavior and make the most personal offerings ever using AI personalization...

AI in building automation is changing how commercial and residential properties are managed. If you already use a building automation system (BAS) to control heating, cooling, lighting and security, you're already halfway there. Now imagine taking that system to the next level by adding artificial intelligence. But here's the thing: integrating AI into an existing system requires planning. It's not...

Benefits of LLMs (Large Language Models) are making waves in the world of artificial intelligence, and for good reason. But what exactly makes these models so powerful?  The fact is that LLMs go beyond traditional linguistic solutions and can understand and generate human-like text. As a result, they offer unprecedented opportunities to streamline operations and improve the customer experience.  So,...

If you are thinking about the why and how to develop AI software, be prepared for some impressive facts and lessons you will learn from this article.  First of all, more than 70% of organizations now use AI, compared to only 20% in 2017. This wave is fuelled by a surge in investment, which attracted an impressive USD 200 billion...